Company Overview

Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices.  Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.

The Opportunity

Reporting to the Manager of Employment Programs, the employment counsellor is responsible for assisting clients to achieve appropriate career and employment goals by assist them in developing the essential skills required for employment. The successful candidate will connect clients to appropriate employers and provide coaching to help them succeed in workplace.

Tropicana Employment Center

Reporting to:
Manager, Employment Programs

505 Consumers Rd, North York, On M2J 4A2

Remote/Office due to COVID-19

Software Requirements:
Computer literacy with strong proficiency in Microsoft Office Suite

Start Date:
October 18, 2021

Regular Hours:
9am to 5pm, Monday to Friday

Extended Hours:
Dependent on needs of the program

Areas of Responsibilities

  • Manage an assigned yearly caseload of approximately 250 clients; conduct follow-up with employers, clients and other service providers
  • Conduct assessments and help clients identify their skills, interests, values and aptitudes
  • Provide guidance in developing personal development plans to assist clients to achieve employment goals
  • Provide clients with effective career development strategies and help them to incorporate into personal development plans
  • Provide job search skills training and career planning services
  • Assist clients in the preparation of resumes and other employment-related correspondence
  • Research and communicate current labour market information to clients
  • Locate job leads appropriate to client skill level and interest
  • Prepare clients and match them with appropriate work placements according to their inventory of skills and interests
  • Act as a liaison between client and employer
  • Complete knowledge of the Second Career application and processing
  • Identify and assess client need for job coaching and monitor work placements
  • Determine and implement appropriate job coaching strategies
  • Achieve outcome targets for clients in employment, education and other training programs and maintain a high level of customer service
  • Maintain accurate case documentation in internal systems (e.g. EOIS-CaMS) and provide statistical information as requested
  • Provide information and make referrals to appropriate educational and training programs
  • Make presentations on behalf of the agency to employers and other service providers
  • Contribute to agency’s outreach effort; maintain useful relationships community partners
  • Adhere to the policies and procedures of Tropicana Community Services as outlined in the policy manual
  • Represent the organization in a professional manner at all times

Other duties:

  • Proactively contribute to the organization
  • Initiate or assist with other projects as required

Skills and Qualifications

  • Post-secondary degree/diploma in career counselling or related field
  • Strong counselling skills
  • Group facilitation experience preferred
  • Thorough knowledge of effective job search techniques and current labour market trends
  • Demonstrated creativity and resourcefulness in career counseling services
  • Effective written and verbal communication skills 
  • Second language an asset
  • Computer literacy with strong proficiency in Microsoft Office Suite
  • A self starter who is self-directed and results-oriented
  • Ability to multi-task and meet tight deadlines 
  • Ability to excel in a team setting
  • Ability to work in a multicultural/multiracial environment

How to Apply

Internal candidates are asked to submit a completed résumé, cover letter, no later than 5:00 pm, to November 24, 202:

External candidates are asked to submit a completed résumé, cover letter, no later than 5:00 pm, to November 30, 2021:

Although we appreciate each application, only those candidates being considered for the position will be contacted.

Tropicana Community Services is committed to creating an inclusive, barrier-free recruitment and selection process. Please inform the Human Resources department, at the time of your application, of any requirement for accommodation in order for us to assess all employees in a fair and equitable manner.