Employment Centre

Workshops & Information Sessions

Give your staff the knowledge and skills to succeed.

Take a look, we might just have a workshop or program that is right for you or your staff. Helping staff in their career development is a great way to help with reducing turnover. Our workshops are free unless otherwise stated in the description below.

Accessibility for Ontarians with Disabilities Act Information Session

The Accessibility for Ontarians with Disabilities Act (AODA) was enacted to expand the government’s mission to offer full accessibility to all disabled Ontarians by 2025. This workshop will cover basic information about AODA, comprehensive details about its standards, and the benefits they offer Ontarians.

Cash Register Training

This workshop helps attendees gain an understanding of:

The basic functions of a cash register
General customer service skills
Basic math skills
Credit cards
Change security

Customer Service Excellence™ Training

This program aims to develop service skills to ensure consistent service delivery to customers. It helps create a consistent service standard within an organization and provides employees with tools and techniques that help to build customer loyalty. Certificates and lapel pins are provided by Ontario Tourism Education Training upon completion of this course to passing participants.

This program has a fee of $45.00/person.

Ethics at Work

This workshop helps participants understand the concept of an ethical dilemma, and how to ensure career choices do not affect your professional image negatively. It includes discussions about how being ethical relates to professionalism. The attendees will complete challenges and practice making ethical decisions in simulated work-related situations. Join us to see if your choices are ethical and earn a badge.

Infection Control

Many workers have a risk of contracting an infectious disease from the common cold to COVID, during their duties and in their work environment. This course provides participants with prevention and control measures that will assist in protecting themselves from occupational exposure to infectious diseases.

ServSafe®: Food Handling Workshop

This online training course includes a 39 minute lecture section and a 15-60 minute quiz section and is designed to help the participant learn at their own pace, in their own environment, and at their convenience. For anyone working in the hospitality industry, this course provides insight into ways to prevent food-related illness, as well as develop and implement a food safety system at the workplace. Certificates are provided by TRAINCAN, Inc. upon completion of the course.

This program has a fee of $32.00/person.

Slips, Trips, and Fall Protection Training

This 30-minute course is available in both English and French and covers accident prevention. A certificate is issued to participants upon completion of the course. During this course you will learn about:

The definitions of slips, trips, and falls
The three different types of falls
Control measures to reduce the risk of a slip, trip or fall
Risk factors for slips, trips, and falls in the workplace
Applicable legislation and regulations
The duties of the employer, supervisor, worker, and the safety representative to prevent slips and falls

Smart Serve® Training

This training course is for people who work or volunteer in an environment in which alcoholic beverages are served. The course helps people to develop proactive approaches to preventing alcohol-related problems, to recognize signs of intoxication, and to implement intervention strategies for aggressive customers. A certificate and lapel pin are provided by Smart Serve Ontario upon completion of this course.

This program has a fee of $22.50/person.

Workplace Hazardous Materials Information System (WHMIS)

This is an online e-learning training course that consists of a 36 minute training session and a 15-60 minute quiz session. It provides employers and workers insight on the hazardous products or chemicals they may be exposed to at work and all the requirements of WHMIS to keep you safe. Employers must pass the information about workplace hazardous products on to their employees and provide worker education programs to reduce workplace injuries and illnesses.

Workplace Health and Safety Training

This workshop is designed to introduce employees to the Occupational Health and Safety Act (OHSA), and is focused on the health and safety rights and responsibilities of workers, supervisors, and employers and is a general introduction to workplace health and safety. This course was developed by the Ministry of Labour. A certificate of proof of completion is awarded at the end of the course from the Ministry of Labour.

Workshop Safety Inspections

This training course is available in English and French and is 50 minutes long. A certificate is issued to participants upon completion. Every worker has a responsibility to keep an eye out for workplace hazards, but if you are a health and safety representative or a supervisor, you are accountable when it comes to workplace safety. This course will assist all in understanding the best practices when it comes to workplace safety.

Understand the responsibilities of the employer, supervisor, worker, and the safety representative as they would apply to inspections
Learn about the legislation that would apply to Ontario workplaces
Learn how to prepare for an inspection
Become familiar with “conducting” a workplace inspection
Understand the recording process
Become familiar with preparing recommendations
Learn the value of following-up and monitoring regarding workplace safety
Learn about the different types of inspections

Violence Awareness for Workers

This course is available in English and French and is 30 minutes in length. Violence and harassment can happen in any workplace. Understanding what violence and harassment are and how to deal with them is important. A certificate is issued upon completion. After taking this course, attendees should have a good understanding of the following:

Definitions and legislation related to both workplace harassment and workplace violence
Various types of workplace violence
The impact of violence in the workplace
Duties of the employer, supervisor, worker, and the safety representative
Strategies to address harassment in the workplace
Legislation that applies to violence in the workplace
Domestic violence in the workplace—what it is and steps to help minimize the risk
Work refusals—as it relates to workplace violence

Let’s Talk

To learn more or to discuss having your staff attend one of our courses, complete the form on this page. Once you have submitted the request form it will be reviewed, and a member of our staff will connect with you to confirm a day and time to discuss your needs.

Customer Service Excellence™ is a registered trademark of Ontario Tourism.
The ServSafe® brand name is a registered trademark of the National Restaurant Association Educational Foundation (NRAEF).
SMART SERVE is a Canadian trademark and brand of SMART SERVE ONTARIO.